2015 Performance Benchmarking and Customer Satisfaction Results—PartnerPulse Update

Understanding your clients’ perception of your team’s performance and where your team can improve to meet their needs is powerful information to support your team’s growth—in services, size and maturity. Our performance benchmarking and customer satisfaction tool PartnerPulse measures team … Continue reading

How do your clients really view your in-house creative team?

In the area of client feedback, sometimes we like to think that “no news is good news.” But I would challenge you to question that adage. Not knowing what your clients think of your team is risky management that leaves … Continue reading