Why it's important to set client expectations

How to build a service level agreement (what to include, who to seek input from, how to communicate it)

Methods of measuring client satisfaction (cadence and content)

Benefits of time and job tracking and related metrics creative services team should be measuring and reporting

Ways to forecast annual and weekly demand against supply (your staff capacity)

Considerations for organizing your department for maximum effectiveness and efficiency

Identifying and prioritizing departments improvement opportunities based on SWOT analysis

Components of action plans and how to delegate authority for milestones and achievement

Ways to communicate strategic priorities to your team and gain their buy-in

How to make engagement everyone's job, not just your management team's focus

What it means to be an engaged leader versus just a manager and the most valuable activities a manager should do when developing employees

How to assess the greater team's strengths and weaknesses and develop an annual learning and development roadmap that is reflective of the team's needs

Best practices for promoting your in-house team and communicating their value