Promote the value recognition of your team through performance benchmarking. PartnerPulse from Cella is the turnkey, industry-standard solution for administering annual client satisfaction surveys.

• Collect actionable intelligence to strengthen and grow client partnerships.
• Track and improve team performance through an industry-specific valuation methodology and annual feedback program.
• Compare performance against other in-house and external agencies.

Our custom survey for in-house creative services teams delivers the insights you need to build better working relationships with your internal clients by:

• employing standardized questions and an evaluation methodology used in external agency assessments by organizations such as McDonald’s, Novartis, GlaxoSmithKline, Nokia, Kellogg’s and others,

• measuring performance against client expectations across 13 key performance indicators (attitude, effort, quality of work, project management, etc.),

• measuring comparative performance(e.g.,howthe team performs now versus 12 months ago),

• measuring overall relationship through likelihood to recommend, positive impact to the client’s business and open-ended feedback questions, and

• providing actionable performance intelligence in the form of qualitative feedback, quantitative data and benchmarking. Additional option available to provide your clients feedback using same methodology and performance categories

We make surveying your clients easy. Simply determine your list of clients to survey, and we will:

• provide you with a ready-to-use email template for initial survey invite, plus two reminder templates,  
• send you email notices prompting you to send the reminder emails to your clients, and
• collect and compile results into an actionable report.

We synthesize your survey data into actionable intelligence and provide detailed reporting, including prioritized areas for improvement and a management summary of KPIs in need of action. In addition, our online results dashboard allows you to view results by:

• client team,
• qualitative data,
• quantitative data, and
• individual scores and comments.

By administering the survey on an annual basis, you can benchmark team performance trends for each key indicator against prior evaluations and demonstrate year-over-year progress to your team and key stakeholders.

Our benchmarking data compares your team’s performance for each key indicator against norms for other agencies including other in-house creative teams and external agencies. PartnerPulse is the first tool in our industry to deliver a proven evaluation methodology as well as comparative data from other agencies.

To view PartnerPulse pricing and a 5-minute demo of the product, please provide your information below, or contact us directly:


Laura Berry | l.berry@cellaconsulting.com | 301.280.0314